Digital Signage Today reports that NTT Communications, a Japan-based company, is in the process of developing a form of digital signage that will release (presumably pleasant) odors.
According to the article, "In this first stage of the study, the company will operate a digital sign in front of Kirin City Beer Hall in Tokyo's Yaesu Shopping Mall from October 21 to the end of December. Aromas, such as lemon and orange, associated with beer will be emitted by the sign to enhance the impact of its messages. Through the study, NTT Com expects to measure the sign's effectiveness in attracting the attention of passersby in the underground mall."
Back when I was still in grade school I remember people saying that TVs that would be aroma-enabled were just around the corner, yet today that technology is still being talked about in hypothetical terms. As for implementing this in a digital signage system, I think it's a great idea. In a controlled environment it could have a more practical applications than on television (where, even if you could get manufacturers and broadcasters to agree on how to do it, there's a huge chance that it would just become a novelty that would soon lose it's appeal). Moreover, recently there have been some trials for smell-enhanced digital signage, so clearly the technology is coming of age.
Of course, I do find it kind of strange that the company is starting with aromas associated with beer, as the article mentions. Technology such as this seems like something younger audiences would get a much bigger kick out of than adults would. Even more importantly, will the gimmick really appeal to mainstream shoppers? Here in the US, for example, many more people drink cheap beers than quality beers, so they aren't exactly buying the stuff based on aroma. In Japan it may be different, and they could be hoping that the association of citrus with Kirin will be enough to entice passers-by. I think associating a smell with a product is going to be a lot harder than associating an image with a product, and it could be bad (marketing-wise) if the company inadvertently creates a clash between the product (the thing for sale) and the content (the aroma).
So while the technology, if it works, looks pretty cool, the content and application are going to have to take center stage for any value to come of it.
Tags: digital signage, smellovision, experiential marketing
Thursday, October 18, 2007
NTT tests odor-releasing digital signage
Posted by
Phil Contrino
at
3:22 PM
1 comments
Labels: digital signage, experiential marketing, smellovision
Tuesday, October 16, 2007
Aarow Advertising Puts A New "Spin" On The Adwalker
I know this isn't exactly digital signage, but it's simply too odd to pass up...
The Traverse City Record-Eagle of Northern Michigan posted a story Sunday about a very unorthodox new out-of-home advertising scheme. According to the article, "Aarrow Advertising, a San-Diego based company that specializes in "human directionals," industry-speak for twirling advertising signs for ballgames, toy stores, car lots -- even musicians. The company's sign spinners are professionally trained to complete hundreds of tricks and their pay is based on performance and skill, said Public Relations Director Sarah Frye. Each is required to complete Aarrow Boot Camp, a week of intensive training which separates Aarrow sign spinners from other companies."
"Human directional", eh? Somehow I see that being a huge conversation killer when trying to get a date.
Anyway, the concept of having actual human beings advertise using something more exciting than pamphlets or free samples has been around for ages (think sandwich boards), and more recently was implemented on digital signage platforms thanks to Adwalkers.
In all honesty, I think this is a form of OOH advertising that just doesn't work. I know a lot of other people who get annoyed by walking, talking advertisements bent on "interacting" with them, and usually not in a fun way. Unlike the digital variety, human-powered ads too often come with an attitude because these people hate their jobs. I work in Manhattan, so everyday I'm bombarded by people handing out free coupons to for meals, shows and events (some less reputable than others). I'm never interested in what they have to offer (guess I'm just not the right target), but I always feel sorry for those people because most of them look like they genuinely do not want to be where they are.
Granted, these so-called human directionals are more like ad cheerleaders than gritty street peddlers, so there's a chance that they'll be more in tune with their jobs, and less nasty when you explain for the fourth time that you're really not interested in the grand opening of New York's newest "hottest new spot."
As mobile and non-traditional OOH advertising continues to gain popularity, more and more unconventional approaches are going to start popping up in order to grab people's attention. Fine. That's the name of the game. But some of these approaches just won't be effective, and I have a feeling that this is going to be one of them.
And I really don't look forward to getting hit in the head by a wayward twirling sign as I go through my morning commute ;)
Tags: out-of-home advertising, aarow advertising, OOH advertising
Posted by
Phil Contrino
at
2:35 PM
3
comments
Labels: aarow advertising, OOH advertising, out-of-home advertising
Saturday, October 13, 2007
PRISM tries to quantify the in-store "medium"
We've heard about PRISM on-and-off for quite a while now, but for those of you not familiar with the initiative, the "Pioneering Research for an In-Store Metric," or PRISM aims to quantify shopper exposure to in-store advertising and brand messages so as to better understand shopper behavior. Born of an all-star cast including the ISMI, Nielsen (who spun out a company, Nielsen In-Store, to handle the project), major retailers like Wal-Mart and major CPG companies like P&G, PRISM has been in the works for well over a year now.
At the In-Store Marketing Expo in Chicago a few weeks ago, ISMI's Peter Hoyt shared the first findings from the group's "phase 2" research trials with a packed house. The video of his presentation can be found here. While the findings they discussed were fairly broad, the power of the data collected by PRISM is clearly starting to become better understood. For example (from this summary):
- "In some food stores, the heaviest traffic flow is not through the carbonated beverage and snack aisles -- which might be the conventional wisdom based on sales rates -- but through the yogurt and eggs section of the store." This isn't exactly earth-shattering, but using this data we might be able to draw certain conclusions about shoppers who exhibit this behavior. For example, they might be more prone to purchase other healthy foods and veggies, and less likely to buy soft drinks, chips and cookies.
- "There are significant numbers of shoppers who browse aisles but don't buy anything." Again, it's not a stunning revelation until you realize that it's pretty darned hard to track people who don't buy anything. There are no register receipts, no loyalty cards swiped, and no coupons redeemed. Consequently, the ability to isolate browsers, understand their behaviors and optimize in-store media and promotions to target them could have a significant impact on their conversion rates.
- "Closure rates vary significantly by category, by channel and even by retailers within a channel. Calhoun noted that the salty snack aisle has a closure rate of 66% in supermarkets but 17% in drugstores (where closure rates for food categories are lower in general)." Again, knowing which stores are likely to follow this trend means that marketers can adjust their campaigns to work differently on different kinds of shoppers.
over 5,000 stimuli. A typical drugstore has roughly 2,300 marketing stimuli." Clearly it's no longer impossible to simply throw more stuff into the store and hope that shoppers notice and act on it. We're now at a point where optimization is the new name of the game, and PRISM's approach starts to provide us with the data we need to make our messages more relevant, more targeted, and thus theoretically more effective than before.
Tags: PRISM, marketing at retail, shopper marketing
Posted by
Bill Gerba
at
10:53 AM
3
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Labels: marketing at retail, PRISM, shopper marketing
Thursday, October 11, 2007
Streetblimps uses Google Earth in outdoor ad campaigns, and other OOH news
A few OOH odds and ends from around the web...
Here's an interesting little tidbit from MediaWeek about an outdoor advertising company named Streetblimps that is using Google Earth to track their ads, literally. This concept will definitely appeal to advertisers looking for local exposure, since they'll be able to tell specifically where their advertisement is getting exposure. It also brings to the table a new form of tracking for out of home ads. Hypothetically, advertisers could be given a report by Streetblimps stating where there ad was located and how long it was there for. Advertisers could then look at surrounding stores and see if the ad increased purchasing at all, compared to other areas that lacked advertising.
Related, JCDecaux is now trying to further expand their bikes for billboards advertising campaign into Dublin according to RTE news. This really is an interesting concept and it's especially important to see how different cities react to the plan, because it provides a good idea of how they'd react to other out-of-home advertising campaigns as well (including those that might provide fewer and/or more dubious benefits to city dwellers and visitors). I'll also be watching to see how American cities and citizens react to this kind of campaign considering JCDecaux has plans to bring this type of ad campaign to the states.
Next up, throwing their hat into the alternative advertising world is DOmedia, a firm launched during New York's Advertising Week to, "simplify the process of buying and selling alternative advertising media", according to their "About Us" page. They continue, "having had experience on both sides of the transaction, we understood the challenges both marketers and asset owners faced. We also knew that with the rapid changes in media consumption, alternative advertising channels would take on bigger roles in companies' branding campaigns. Our plan was to address the obstacles facing industry participants while promoting the creative and effective use of out-of-home and ambient advertising vehicles."
There isn't much of a dialog happening on the site just yet, but that's understandable since it just started up. The site design is great looking and very accessible and I think the idea behind it has a lot of potential. Here is the websites press release via Yahoo! Finance.
Tags: out-of-home advertising, OOH advertising, advertising
Posted by
Phil Contrino
at
9:15 AM
1 comments
Labels: advertising, OOH advertising, out-of-home advertising
Friday, October 05, 2007
POPAI announces a webinar for the Digital Signage Contest
Just a quick announcement to let everyone know that I'll be hosting a free webinar with POPAI to provide entrants with insights on how to successfully submit Digital Signage contest entries for the 2008 contest (submission deadline is January 18th, but we hate it when all of the applications come in at 11:59pm on the night of the 17th, so hopefully a November webinar will get people to act early).
Participants will learn about the changes to the contest and will have the opportunity to ask questions to make sure the application process is as simple and painless as possible. Topics to be covered during the webcast include:
- Criteria for Network and Content entries
- Creation of usernames and passwords
- Creation of entry and entry team
- Uploading photo images and video
- Payment of entry fees
- Case history question revisions
- Category/Division changes
- Shipping entries
- Set-up & Tear-Down Entries
So mark your calendars for the webinar, and visit popai.com/awards for more details on what you'll need to submit, what the applications look like, and how much you'll need to slip me to take home the gold!!!
(just kidding about that last part, of course)
Tags: POPAI, digital signage contest, digital signage awards
Posted by
Bill Gerba
at
9:51 AM
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comments
Labels: digital signage awards, digital signage contest, POPAI
Thursday, October 04, 2007
Clear Channel Brings High Def Billboard to NYC

Tags: electronic billboards, digital signage, out-of-home advertising, Clear Channel
Posted by
Phil Contrino
at
2:38 PM
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comments
Labels: Clear Channel, digital signage, electronic billboards, out-of-home advertising
Federal Highway Administration OKs digital billboards; São Paolo thinks otherwise
Many people actually find digital billboards to be more attractive than conventional ones, and they are sure to gain in popularity over the next several years. Ironically, they may even help to condense the kind of outdoor advertising sprawl that these locations find so unattractive: Since they are able to display multiple ads in a given time, advertisers that normally would have spread their ads out through other outdoor means can now just share the same display as the competition.
Tags: electronic billboards, digital signage, out-of-home advertising
Posted by
Phil Contrino
at
9:25 AM
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comments
Labels: digital signage, electronic billboards, out-of-home advertising
Wednesday, October 03, 2007
More info on the i-vu digital signage network investment
NEWS RELEASE CONTACT: Ash Communications
October 2007 TEL: +44 (0) 20 7734 5666
i-vu SECURES £40 MILLION NEW INVESTMENTTO BECOME WORLD'S LARGEST DIGITAL NETWORK
In one of the largest investments in outdoor digital seen in the UK, leading
interactive digital screen media network owner, i-vu, has secured £40
million (US$80 million) of new funding, which will make it the largest
digital network in the world - with well over 300 per cent growth in the UK
and USA in one year - and enabling it to expand into Europe.
As a result of the investment, i-vu is also planning to create its own
content for the network, develop its interactive offering to advertisers,
increase partnerships with a range of content providers and develop the
network as the leading interactive customer service and management tool for
the salon industry.
By the end of the year, i-vu will have around 2,200 screens in the UK in the
middle to upper range of hairdressing salons - which cater for young
professionals and highly affluent clients - giving advertisers a footfall of
1.147 million per month. A target of 2,500 screens is planned for Summer
2008 in the UK and 7,000 screens in the US by 31 December 2007.
As part of the expansion, i-vu is committed to changing its programming
daily and has entered into a new content partnership with EMI and cemented
existing relationships with channels such as E!, BBC Worldwide, CBS and ABC.
It now enjoys 120 different content streams. i-vu has also strengthened its
collaboration with L'Oreal in the US and UK.
In addition, i-vu has secured a raft of new salon chains in the past few
months including some of the largest in the UK such as Jo Hansford,
Francesco group, Lookfantastic and in the USA such as
Toni & Guy (USA) and the Regis Corporation.
The funding is provided via General Mediterranean Holdings (GMH Group),
which has consolidated assets in excess of US$4 billion and owns several
media businesses worldwide, including Korad, part of Ogilvy and Mather, and
Middle East Online. .../
Mike Anstey, ceo, i-vu, says: "i-vu has come of age. It has its own voice
and character, which reflects the dynamic lifestyle of its viewers, and
advertisers now understand the appeal of its interactive, up-to-the minute
programming. GMH Group recognises the potential of digital media and
particularly i-vu's unchallenged position in the market and will provide the
platform for us to build on all that we have achieved to date."
Over the past five years i-vu has established partnerships with some of the
leading names in the salon world, including: Clipso, Cobella, Headmasters,
Nicky Clarke, Richard Ward, Rush and Trevor Sorbie. It has also attracted
advertising client such as 20th Century Fox, BMW, Gillette, GlaxosmithKline,
L'Oreal, Masterfoods, Nokia, Toyota, Warner Bros and Wella. The funding it
has now attracted will enable it to significantly increase its penetration
in the UK, USA and Europe and provide advertising brands with the benefits
of size and structure.
GMH Group was founded in 1979 and today is a diverse business group with
activities in banking and finance, real estate and construction, hotels and
leisure, industrial, trading and pharmaceuticals, communications and IT and
aviation. Its 120 companies employ over 7,000 people in the Middle East,
Northern Africa, Europe, the Americas, the Caribbean, Asian sub continent
and the Pacific Rim. With consolidated assets in excess of US$4 billion,
GMH Group brands include Korad, Ogilvy & Mather; Arabic News Broadcast; Le
Royal Hotels; Hilton Hotel, Beirut; and, Unysis buildings, London.
Tags: i-vu, digital signage, retail media
Posted by
Bill Gerba
at
6:48 AM
0
comments
Labels: digital signage, i-vu, retail media
Tuesday, October 02, 2007
i-vu bags $82M in investments, plans US, UK, EU salon expansion
For those of you who may be unfamiliar with i-vu, the company is a British-based captive audience network provider with screens in thousands of upscale hair and beauty salons on both sides of the pond. According to the article, "the investment from General Mediterranean Holdings GMH) will let i-vu increase its UK estate to 2500 screens and its U.S. network to 7000 screens by the end of 2008.
"The company says it will now undertake to update programming daily, and has added EMI to a roster of content partners which already includes the likes of ABC, BBC Worldwide and CBS, providing a total of 120 content streams. It will also move into production of its own content."
As the article also notes, even though the amount being invested is more than the total sum paid by CBS to acquire the (arguably larger) SignStorey network here in the US, the audience that i-vu has is quite different in that the average audience member spends about 90 minutes in the salon exposed to the medium. Contrast that with many grocery-based signage networks today that hope for a couple of seconds and a few fleeting glances at best, and you can see where they think their value lies.
Sadly we can't mash a whole bunch of numbers together as we did with the SignStorey article, as i-vu's (horribly annoying) website lacks a lot of detail. Based on the company's current monthly impression count of 1,794,000 viewers/month, they've received $1.90 for every impression that would be generated at the current level for the next two years ($82M/(1,794,000*24)). Of course, they plan to use the cash to expand to a total of 9,500 screens by the end of 2008 (and even more optimistically, 100,000 screens in 10,000 salons in the US by 2010, according to this press release), so those numbers are going to be skewed.
I can't for the life of me find out how many screens/salons the firm currently has installed so if we were to just assume that the 7,000 figure represents a quadrupling of their current size, then our $1.90/impression figure would come down by quite a bit, to $0.48/impression.
That's a silly way to go about looking at this investment of course, though given that i-vu's newer units are all touchscreen based, it should be pretty easy to get an accurate idea of how many "users" the system had over a given month.
I'll tell you one thing: anybody who spends $150 on a haircut -- and that's typical if you believe i-vu's data -- clearly has plenty of spending money. With the opportunity to score up to 90 minutes of face time with such an audience, it seems like a number of high-end advertisers should be taking a look at this network.
Posted by
Bill Gerba
at
11:28 AM
0
comments
Labels: captive audience network, digital signage, i-vu
Monday, October 01, 2007
News from the In-Store Marketing Expo
Cabco USA, Inc. is rolling out ambitious new shopping cart screens which offer a variety of interactive features. According to the Promo article, "As shoppers move down an aisle, the Mi-Kart detects an advertiser’s product using a trigger placed at the bottom of store shelves and plays an ad on the screen. Users can select from various options on the computer menu to look up product and nutrition information, seek out in-store specials and scan items for prices."
The first thing that came to my mind with this one is the issue of space. The article says the screens will be seven inches big, yet that may be seven inches too much for busy housewives often toting a toddler or two in a cart that's already crammed to the brim. I've seen overly packed shopping carts every single time I've run into a supermarket, and the people that use them always seem to be in some kind of a rush. These are usually the "professional" shoppers who have maximized every square inch of their carts.
The technology seems like it can be genuinely helpful, but Cabco USA, Inc. really needs to consider whether it's going to be seen as unwelcome clutter. They might also want to make sure they've learned from the trials and tribulations of IBM's ill-fated Shopping Buddy, which was a very cool idea, but never really got off the ground.
This will obviously be appealing to both advertisers and supermarkets themselves, because it has the ability to group related products together and sell them as a bundle. This technique has been proven to increase basket size in the past, and the theory makes sense: if shoppers take notice to a (screen, poster, whatever) that recommends a recipe that seems appealing to them, then they should be more likely to purchase those products together. As always, the issue is how long to make the videos as well as how good their production values are. If the videos look like corny public access TV fare, rather than a slick, fast, easy-to-look-at demos, then they'll probably have trouble catching peoples' attentions.
Last but not least, Home Depot is cutting back on in-store signage because they're concerned that shoppers are being overwhelmed by it. According to Promo, "through consumer insight, Home Depot learned that customers have certain priorities when it comes to viewing signage at its stores. Navigation was No. 1, followed by store specials, how-to advice, branding and in-store promotions, (senior vice president Roger Adams) said."
Just because this is the case for The Home Depot, doesn't make it a universal truth. In-Store marketing is something that has to be adjusted to fit every single shopping experience. Even within a chain of stores, varying levels of in-store ads may work better at some locations than in others. Still, we can learn from Home Depot's example that more is not always better, and the most important thing is to understand how your customers shop your stores -- what they think, how they navigate, and why they make the decisions that they do.
Friday, September 28, 2007
Nielsen to syndicate in-store marketing data in 2008
Tags: Nielsen, in-store advertising, out-of-home advertising
Posted by
Phil Contrino
at
1:11 PM
4
comments
Labels: in-store advertising, Nielsen, out-of-home advertising
Friday, September 21, 2007
Netkey raises funds to buy stuff, PR says they're awesome...
According to the release they needed some extra cash to purchase Webpavement, and it's possible that they plan on making a few more acquisitions in the near future. Normally this wouldn't even merit a blog article, but as is typical, hyperbole got the better of the company and they decided to include this gem from the CEO:
Our leadership position has been enhanced being the only company offering customers end to end solutions comprised of both kiosks and digital signage.Apparently this guy and his staff haven't yet mastered the skill of spending 30 seconds on Google to do a bit of competitive research. Am I annoyed because WireSpring makes software for kiosks and digital signs, and has been for over 7 years now? Sure. But also because there are literally dozens of other companies that do as well, and I guarantee you that Netkey knows about a lot of us.
While I personally don't care if Netkey claims their software is made from unicorn hooves and can cure cancer, in an industry already overwhelmed with unsubstantiated claims and viewed with skepticism by advertisers and analysts, insipid and obviously incorrect statements like this just make all of us look bad.
But we all know that for many companies, press releases aren't about being honest or forthcoming. They're about embellishing and stretching the truth as much as possible before a bunch of people get cranky and start writing about it on the web. So in that case, mission accomplished, Netkey. Nicely done.
Tags: Netkey, digital signage, kiosks
Posted by
Bill Gerba
at
9:39 AM
1 comments
Labels: digital signage, kiosks, Netkey
TI promises projector in a cellphone by 2008?
Back in May we saw a sneak peak of a miniature projection system from Light Blue Optics, and while they thought their kit would be on the market "really soon," it looks like Texas Instruments may beat them to the punch, especially after checking out this post on engadget. While it's still a good deal nicer (and more real) than any other demonstrations of this sort of technology, Engadget's authors note that TI is still a ways from being able to commercialize the tech. They note, "As you can see, the reason they want to keep this under wraps for the time being is that the quality and brightness are certainly not ready for prime time yet; while the unit we saw used lasers as the light source, we're told that an LED-based model still in the lab offers significant improvements."
Of course over at Advertising Lab they hit the nail on its head right away, noting, "battery-powered autonomous digital signage that can be updated remotely? It can't come soon enough."
TI suggests we'll start seeing either tiny projectors or maybe even projectors embedded into cellphones as early as next year. I'm not ready to hold my breath just yet :)
Tags: projectors, digital signage, cellphone projector
Posted by
Bill Gerba
at
7:05 AM
0
comments
Labels: cellphone projector, digital signage, projectors
Thursday, September 20, 2007
Neo Advertising expands Canadian digital signage network

Tags: digital signage, out-of-home advertising
Posted by
Phil Contrino
at
8:14 AM
2
comments
Labels: digital signage, out-of-home advertising
Wednesday, September 19, 2007
Cisco's digital signage client list tops 200
On the matter of Cisco and digital signage, Dave Haynes concludes that, "while I still don’t expect to bump into Cisco very often in pursuing deals, clearly they are indeed chasing this business, too." But if anything, this press release by the networking giant reminds me that I'd really, really like to have a global staff with hundreds of salespeople and thousands of channel partners:
Just one year after introducing the Cisco Digital Media System (DMS) as a new emerging technology, Cisco (NASDAQ: CSCO) has signed its 200th customer for the integrated digital signage and desktop video system and introduced version 4.1, which provides new features that give even greater flexibility for end users and content managers.Granted a fair number of those 200 are probably what I'd call "pariah" customers (I know for a fact that just a few months ago they were chasing deals with as few as one screens), but given the pricing structure on their products 200 customers still represents a fair amount of revenue (if you're anyone but Cisco, that is).
...Cisco is seeing growing momentum in digital media across the globe in all vertical industries, including financial services, retail, healthcare, sports and entertainment, government and education.
While their product is still fairly basic, especially when compared to some of the more mature packages on the market, there's no denying that Cisco's sales arm is a force to be reckoned with. Their very network-heavy approach to digital signage also means that any deal probably involves a host of other kit. While that may dampen their effectiveness in environments that aren't already laden with Cisco routers and switches, those customers who do use the stuff may be happy with a limited-functionality product coming from an already-trusted vendor.
Tags: Cisco, digital signage
Posted by
Bill Gerba
at
5:58 PM
1 comments
Labels: Cisco, digital signage